Refund & Return Policy
Refund & Return Policy
Every Heckle Club item is made to order — printed just for you the moment you buy, with nothing sitting on a shelf. That shapes how returns work, so we've laid out exactly what happens in every situation. No fine-print games.
The short version
- If we or our printer messed up — a flaw, damage, or the wrong item — we fix it free. Always.
- Because items are printed on demand, we can't take returns or refunds for the wrong size, wrong color, or a change of mind.
- Never ship anything back. Just email a photo — we sort it from there.
- Need to fix a size or address? Tell us fast, before it goes to print, and we'll change it for free.
How to start a claim
Email hello@heckleclub.com and include:
- Your order number
- A clear photo of the issue (for damage or a wrong item, include the shipping label too)
- A quick note on what's wrong
We reply within 1–2 business days. You'll never be asked to mail anything back.
Email hello@heckleclub.comWhat we fix for free
These are on us — report within 30 days of delivery with a photo and we'll make it right at no cost to you.
Defective or misprinted Covered
Cracked or peeling print, blurry or off-center artwork, wrong colors printed, holes, bad stitching, or any production flaw.
Arrived damaged Covered
Your order showed up broken or damaged — a cracked phone case, an item torn or stained in transit.
Wrong item received Covered
You got something different from what you ordered — wrong design, wrong product, or a size that doesn't match your order confirmation.
Lost in transit Covered
Tracking stalls or your package never arrives.
What we can't take back
Because each item is printed on demand, there's no inventory to restock and nothing to resell — so the following aren't eligible for a return, refund, or free replacement. This is the honest reality of made-to-order, and it's how we keep prices fair.
Some difference in color, print size & placement Normal — not a defect
Our product images are mockups and digital previews — the design as we send it to print. Because every item is printed individually (DTG/DigiSoft), expect some difference between the photo and what arrives: colors can shift, the printed design can vary in size and placement, and screens and phones show color differently than fabric.
Wrong size ordered Not covered
The item is exactly what you picked, but the size doesn't fit.
Wrong color or variant chosen Not covered
You received the color/variant you selected at checkout but wanted a different one.
Changed your mind Not covered
Ordered by mistake, no longer want it, or simply changed your mind.
Need to change or cancel?
We can change the size, color, or shipping address — or cancel for a full refund — only before your order enters production, which usually begins within a few hours of ordering. Email hello@heckleclub.com as soon as possible with your order number. Once an item is in print, it's locked in.
Wrong or incomplete address
Please double-check your address at checkout. If your order ships to an address you entered incorrectly:
- We can fix it for free only before it ships — contact us immediately.
- If it's already shipped, a wrong/incomplete address isn't eligible for a free replacement.
- If the package comes back to us as undeliverable, we'll refund the product price (shipping is non-refundable), or reship it once you cover shipping again.
How refunds work
- When a refund applies (mainly damaged/lost/wrong phone cases & socks, or any covered item we can't replace), it goes back to your original payment method.
- Approved refunds post within 5–10 business days, depending on your bank.
- For tees, our standard fix is a free reprint rather than cash — it's the fastest way to get you the shirt you actually wanted. If a reprint can't resolve it, we'll refund you.
At a glance
| Situation | Refund? | Free replacement? | Report within |
|---|---|---|---|
| Defective / misprinted | Tees: reprint / Cases & socks: yes | Yes | 30 days |
| Arrived damaged | Cases & socks: yes | Yes | 30 days |
| Wrong item received | Cases & socks: yes | Yes | 30 days |
| Lost in transit (not "delivered") | Yes | Yes | 30 days |
| Wrong size ordered | No | No | — |
| Wrong color/variant chosen | No | No | — |
| Color, print size & placement difference (vs. mockup) | No | No | — |
| Changed your mind | Only before printing | No | before production |
| Wrong address (after shipping) | Product price if returned | No | before shipping |
Questions? Email hello@heckleclub.com — real humans, 1–2 business day replies.
Heckle Club is a Sawary Trading LLC brand. This policy covers items purchased at heckleclub.com.